Privacy Policy

1. Introduction

Kunming Chuangxiangjin Commerce And Trade Co., Ltd. respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website at www.chuangxiangjin.shop (the "Site") or interact with our services.

We operate in compliance with applicable data protection laws, including the Personal Information Protection Law of the People's Republic of China (PIPL) and the General Data Protection Regulation (GDPR) where applicable. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide Voluntarily

• Contact Information: Full name, email address, phone number, company name, and job title when you fill out our contact form, subscribe to our newsletter, or request a quote.
• Communication Content: Any messages, inquiries, feedback, or documents you submit through our contact forms, email correspondence, or support channels.
• Business Information: Company details, project requirements, technical specifications, and other information you share during consultations or service engagements.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths within our Site.
• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Cookies and Similar Technologies: We use cookies, web beacons, and analytics tools to enhance your browsing experience. For more details, see Section 5 (Cookies).

3. How We Use Your Information

• Service Delivery: To respond to your inquiries, provide quotations, deliver our services, manage client accounts, and fulfill contractual obligations.
• Communication: To send administrative messages, service updates, technical notices, security alerts, and support communications.
• Improvement: To analyze usage patterns, troubleshoot technical issues, optimize website performance, and improve our service offerings.
• Marketing: To send relevant industry insights, newsletters, and promotional materials - only with your explicit consent. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: To detect, prevent, and respond to fraud, unauthorized access, or other security incidents.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes consent, contractual necessity, legitimate interests, and legal obligations as applicable.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance functionality and analyze usage. Cookies are small text files stored on your device by your web browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the basic operation of our Site, such as session management and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site so we can improve the user experience.
• Functional Cookies: Remember your preferences and choices to provide a more personalized experience.

5.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our Site.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers under contractual obligations, for legal requirements, in business transfers, or with your explicit consent.

7. Data Retention

We retain your personal data only as long as necessary. Contact inquiries: 2 years after last communication. Client records: contract duration plus 5 years. Marketing data: until opt-out. Analytics data: anonymized indefinitely. Data is securely deleted when no longer needed.

8. Data Security

We implement encryption (TLS/SSL), access controls, regular security audits, employee training, and secure infrastructure to protect your data. While no transmission is 100% secure, we follow industry best practices to safeguard your personal information.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict processing, port, object to processing, and withdraw consent. Contact support@chuangxiangjin.shop. We respond within 30 days as required by law.

10. International Data Transfers

Your data may be transferred internationally. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent mechanisms under applicable law.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

12. Children's Privacy

Our services are not directed to individuals under 16. If we learn a child has provided us with personal data without parental consent, we will delete it promptly.

13. Changes to This Policy

We may update this policy. Material changes posted with a revised date. Periodic review recommended.

14. Contact Information

Kunming Chuangxiangjin Commerce And Trade Co., Ltd.
No. 62 Yunxiao Road, Jinchen, Panlong, Kunming, Yunnan
Email: support@chuangxiangjin.shop
Phone: +86 189-5879-0472